Welcome to Forever Forest, a brand by BioQ Eco Solutions Pvt. Ltd.
By accessing or using our website (www.foreverforest.in), you agree to be legally bound by the terms and conditions outlined below. If you do not agree with these terms, please discontinue use of the website.
This document is an electronic record in terms of the Information Technology Act, 2000 and is published in accordance with Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011.
1. COMPANY INFORMATION
Forever Forest is owned and operated by:
BioQ Eco Solutions Pvt Ltd
B-92, GT Karnal Road Industrial Area
New Delhi – 110033, India
In these Terms, “We”, “Us”, and “Our” refer to Forever Forest or BioQ Eco Solutions Pvt Ltd.
2. ELIGIBILITY & ACCEPTANCE
2.1 By accessing our website, you confirm that you are at least 18 years old or using the site under parental guidance.
2.2 Use of this website constitutes acceptance of these Terms & Conditions and related policies (e.g., Privacy Policy, Refund Policy).
2.3 We reserve the right to update or modify these Terms at any time. Continued use of the site after any such changes will constitute your acknowledgment and agreement to those changes.
3. USER REPRESENTATIONS
You agree:
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To provide accurate, complete, and updated information while placing an order or filling a contact form.
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To not use the website for any unlawful or unauthorized purpose.
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That you will not attempt to interfere with the functionality, security, or accessibility of the site.
4. PRODUCT INFORMATION
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All Forever Forest products are handcrafted from real preserved plants and materials.
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Due to the organic nature, variations in size, texture, or tone may occur and are considered part of the product’s uniqueness.
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Product colors may appear slightly different depending on screen resolution.
5. PRICING & PAYMENT
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All prices are in INR and inclusive of applicable GST unless stated otherwise.
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We reserve the right to change prices at any time without prior notice.
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Payment methods include credit/debit cards, net banking, UPI, and other options offered at checkout.
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Cash on Delivery (COD) is not available
6. SHIPPING & DELIVERY
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Delivery timelines are mentioned on each product page.
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We strive to dispatch orders within the promised time but cannot be held responsible for courier delays.
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Shipping is currently limited to serviceable pin codes within India.
7. RETURNS, REPLACEMENTS & REFUNDS
Forever Forest does not accept returns unless:
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The item is damaged during transit
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A wrong product has been delivered
To raise an issue, contact connect@bioq.in within 48 hours of delivery. For full details, refer to our Refund Policy.
8. CANCELLATION POLICY
Orders can be cancelled within 2 hours of placement.
Beyond that, cancellations will not be accepted as most products are made-to-order or processed immediately.
9. INTELLECTUAL PROPERTY
All content on the site—product designs, images, graphics, logos, text—is the sole property of Forever Forest and cannot be reused, copied, or distributed without written permission.
10. PRIVACY
Your personal information is handled with care and in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined.
11. LIMITATION OF LIABILITY
We shall not be liable for:
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Minor variations in natural materials
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Delay in delivery due to unforeseen circumstances
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Indirect, incidental, or consequential damages arising from product usage or website access
All products are for indoor decorative use only.
12. JURISDICTION
These terms shall be governed by the laws of India. In case of any dispute, the courts of New Delhi, India shall have exclusive jurisdiction.
13. GRIEVANCE OFFICER
In compliance with the Information Technology Act, 2000, the name and contact details of our Grievance Officer are as follows:
Name: Namrata
Email: connect@bioq.in
Phone: +91 78408 05748
Time: Mon–Fri (10:00 AM – 6:00 PM)